Question 1

How can I get a commercial offer?

Accepted Answer

You can request a commercial offer by sending a request through the following channels: - Send an email to sales@intoto.it. - Send a commercial request from the website by clicking on the Request Quote button and filling in the required fields. - Call the telephone number +39 05751688899.

Question 2

How soon will I be contacted after sending a commercial request for your services?

Accepted Answer

From the moment your request is received, our sales team will contact you within 48 business hours.

Question 3

What backup services can Intoto offer you?

Accepted Answer

ntoto can provide your company with every type of backup available—full, differential, incremental, automatic, local, and cloud-based. Thanks to Intoto, your company’s data—whether stored on PCs or servers, physical or virtual—can be secured through data encryption systems, available whenever needed, and can be restored to the targeted device. Additionally, it is possible to create a backup copy of email data in Outlook.

Question 4

How can I submit a support request?

Accepted Answer

- Inviare un’email all’indirizzo support@intoto.it. - Aprire un ticket dal sito web cliccando sul pulsante “Richiedi Supporto” e compilando i campi obbligatori. - Aprire un ticket sul portale dedicato. - Inviare un SMS al numero +39 3911204235.

Question 5

How do I connect to the VPN?

Accepted Answer

Once your VPN service is activated, you'll receive a step-by-step setup guide and login credentials for both macOS and Windows. The guide includes all instructions needed to install and configure the software.

Question 6

What is Backup and what is it for?

Accepted Answer

Backup is a duplication of digital data, such as files, documents, images, videos and other information stored on a computer device or system. It is created for the purpose of protecting such data from accidental loss, damage or deletion. Backup is a practical tool to ensure the security and accessibility of data, both at personal and corporate level. Backups are essential to protect data from events such as human errors, hardware failures, cyber attacks, viruses or natural disasters. The creation and regular management of backups are good practices to ensure the security and integrity of digital data.

Question 7

What types of backups exist?

Accepted Answer

There are various types of backups, including: - Full backup: A copy of all the data on your device or system. - Differential backup: A copy of the data changed or added since the last full backup was created. - Incremental backup: A copy of the data changed or added since the last full or incremental backup was created. - Automatic backup: Schedule regular backups at specific intervals, such as daily, weekly or monthly. - Local backup: Store backups on physical devices such as external hard drives, USB drives or local servers. - Remote or cloud backup: Storage of backups on remote servers accessible via the internet, offering greater security and accessibility from anywhere.

Question 8

Is your office open to the public?

Accepted Answer

No, our office is not open to the public.

Question 9

How can I contact you?

Accepted Answer

You can contact us as follows: - Send an email to sales@intoto.it. - Call the telephone number +39 05751688899. - Open a ticket from the website by clicking on the Request Support button and filling in the required fields. - Send an SMS to +39 3911204235.

Question 10

What are your office hours?

Accepted Answer

Our office hours are Monday–Friday, 9 AM–1 PM and 2 PM–6 PM.

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